Terms of Service
Last updated: July 30, 2026
Read this before you pay. It describes what we do, what we deliberately do not do, and what you are responsible for. By paying the production fee you agree to these terms.
1.Who we are
Timeshare Information Center ("TIC," "we," "us") is a fictitious name registered with the Florida Department of State, Division of Corporations (registration applied for), owned by Lakeside Closing Service, LLC, a Florida limited liability company. Correspondence: PO Box 135337, Clermont, FL 34713.
2.What we do — and what we do not do
TIC is a self-help information and educational service. We produce a written, resort-specific analysis of your timeshare ownership and give you the steps to execute yourself.
We are not a law firm, not a real estate broker, not a title or closing company, and not a charity or charity intake. We do not:
- take title to, transfer, or record any deed
- perform closings or act as escrow agent
- hold your funds other than the production fee
- contact your resort, developer, or lender on your behalf, or negotiate for you
- act as your attorney or provide legal, tax, or financial advice
You execute every step yourself. We provide the analysis; you decide what to do with it.
3.What you receive
Your Options and Recommendations Packet (the "Packet") — a written analysis specific to your resort and ownership, including phone scripts, letter templates, written analyst coaching, and resort-specific routing. It is delivered by encrypted email, password-protected, with the password sent separately.
Delivery is targeted at as little as 30 minutes from the point at which we have both your complete documents and confirmed payment. Complex ownerships — multi-week points, inherited estates, foreign ownership, mortgaged units — may take longer, and we tell you before accepting payment if yours will.
Two timelines apply, and they are not the same. The 30-minute figure describes delivery of your Packet. It does not describe how long your exit takes. Most owners complete in 5 weeks to 18 months from delivery; some resorts, and inherited or mortgaged ownerships, take longer. Completion depends on your resort's process, your ownership type, and how quickly you work the steps — none of which we control.
The Packet is the product. Support after delivery — additional phone scripts as new situations arise, follow-up letter templates, further written analyst coaching — is elected by you if and when you need it, at no additional charge. It is provided on request during reasonable business hours and is not a retainer, a subscription, or a commitment to an unlimited or indefinite scope of assistance.
4.Payment
Payment starts production. The production fee is what enables us to build your Packet; no review, analysis, or production occurs before payment clears. The fee is $875 per resort location — covering all contracts, weeks, or points you own at that property, including estate, inherited, mortgaged, foreign, and standard multi-owner ownerships. Highly complex international or multi-jurisdictional situations may occasionally require a written quote before we accept payment; if so, we notify you in advance and you pay only after you approve.
Card payments are processed through CardPointe (Fiserv) by Lakeside Closing Service, LLC and appear on your statement as "LAKESIDE". PayPal payments settle to TIC directly. You will never be charged without your written approval of the amount.
5.Refunds
If, during production, we determine there is no viable exit path for your ownership, we do not deliver a Packet and refund your payment in full, same session. Delivered Packets are final sale. Full terms are in our Refund Policy, which forms part of these Terms.
6.Your responsibilities
- Accurate documents. Your Packet is only as good as what you send. You are responsible for providing complete, accurate, and current ownership documents.
- Authority. You represent that you are the owner, an heir, an executor, or otherwise authorized to act regarding the ownership you submit.
- Execution. You perform the steps in the Packet. Deadlines, forms, and resort policies change; verify current requirements with the resort before acting.
- Your own advisors. Consult a licensed attorney or CPA on anything legal or tax-related. Our analysis is informational.
7.Ownership of the Packet
Your Packet is confidential work product and contains proprietary methodology and trade-secret material. You receive a personal, non-transferable license to use it for your own ownership and to share it with your attorney, CPA, executor, or immediate family in connection with that ownership.
You may not publish, post, resell, or redistribute the Packet, or use it to provide services to third parties. Do not remove the password protection or circulate an unprotected copy — it contains your own sensitive information as well as ours.
8.Third-party tools
Your Packet may point you to third-party services for remote e-signature, remote mail, or remote online notarization. We provide the guidance and the links; you contract with those providers directly under their terms. We are not responsible for their performance, pricing, or availability.
9.No outcome guarantee
We do not guarantee that you will exit your timeshare, that your resort will accept any particular submission, that your exit will complete within any particular period, or that any specific financial result will follow. Outcomes depend on your resort, deed status, mortgage status, the accuracy of your documents, how you execute, and applicable state law.
Timing is an estimate, not a commitment. Most owners complete in 5 weeks to 18 months from delivery of the Packet; some resorts, and inherited or mortgaged ownerships, take longer. Ranges we publish describe our experience across prior files and are not a promise about yours. Statements about our history — including that we have mapped a path for every resort encountered to date — likewise describe past experience only.
10.Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to the Packet or these Terms is limited to the amount you paid us. We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost savings, or maintenance fees, assessments, or other obligations that continue to accrue.
Nothing in these Terms limits any liability that cannot be limited under applicable law.
11.Resolving problems
Contact us first. Email Info@TimeshareInformationCenter.US or call (866) 260-7604. We resolve nearly every issue directly and same-session, which is faster than any formal process. Before starting arbitration, you agree to give us written notice of the dispute and 30 days to resolve it. We agree to do the same.
Arbitration
If we can't resolve a dispute informally, you and we agree that it will be settled by binding individual arbitration rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitrator's decision is final and enforceable in any court of competent jurisdiction. This agreement is governed by the Federal Arbitration Act.
Where and how. Arbitration will be conducted by telephone, video, or written submission, or in person in the county where you live — your choice. You will never be required to travel to Florida to arbitrate. Under AAA's Consumer Rules, your filing fee is capped and we pay the remaining administrative and arbitrator fees.
Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies. Nothing here prevents that.
Individual basis only. Claims must be brought individually. You and we each waive any right to bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not preside over any form of consolidated proceeding. If this paragraph is found unenforceable as to a particular claim, that claim — and only that claim — proceeds in court, and the rest of this section remains in force.
You can opt out of arbitration. Within 30 days of your purchase, email Info@TimeshareInformationCenter.US with the subject line "Arbitration Opt-Out" and include your name and order date. That's all it takes. Opting out costs you nothing, does not affect your Packet, your refund rights, or any other term, and we will confirm it in writing. If you opt out, disputes proceed under the court provision below.
Governing law and venue. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration — including if you opt out — the state and federal courts located in Florida have jurisdiction.
This section survives termination of your relationship with us.
12.Changes
We may update these Terms. The version in effect at the time of your purchase governs that purchase. Changes are marked by the date at the top of this page.
Privacy. How we handle your deed, ID, and other documents — including when we delete them — is set out in our Privacy Policy, which forms part of these Terms.