Refund Policy
Last updated: July 30, 2026
Payment starts production. Your Options and Recommendations Packet is a custom written work product — a resort-specific analysis of your individual ownership, built by an analyst and delivered password-protected and encrypted. That work begins when payment clears. We do not review, analyze, or produce anything before the production fee is paid.
If we can't map a viable path, you get every dollar back
If, during production, our analyst determines there is no viable exit path for your specific ownership, we do not deliver a Packet and we refund your payment in full — same session. No claim window. No processing deduction. No partial refund tier.
To date we have not encountered a resort or developer for which we could not map a path, which is why this clause is rarely invoked. That history is a statement of our experience, not a guarantee of any specific outcome.
Once a Packet is delivered, the fee is earned
Because your Packet is custom-built for your ownership and transmitted directly to you, it cannot be returned. Delivered Packets are final sale. This is disclosed here and again at checkout before you pay.
Elapsed time is not a refund trigger
There are two separate timelines, and this guarantee attaches to the first one.
Your Packet is delivered in as little as 30 minutes. Your exit — the actual completion of the transfer, surrender, or deed-back — most often takes 5 weeks to 18 months, and some resorts, inherited ownerships, and mortgaged ownerships take longer. That second clock belongs to your resort's process, not to us.
This guarantee applies at production: if we cannot map a viable path, you are refunded before anything is delivered. Once a Packet has been delivered, the length of time your exit takes is not grounds for a refund, because the analysis was produced and delivered as described. We tell you this before you pay so there is no surprise at month six.
Timing
Refunds are issued the same session we determine we cannot proceed. Card refunds typically post within 3–5 business days depending on your issuer. PayPal refunds typically post within 1–3 business days.
How the charge appears
Card charges and refunds appear on your statement as "LAKESIDE". Timeshare Information Center is a registered fictitious name of Lakeside Closing Service, LLC, the entity that processes card payments. PayPal payments settle to Timeshare Information Center directly.
If you think you were charged in error
Contact us first — we resolve refund requests directly, same session, in nearly all cases. Email Info@TimeshareInformationCenter.US or call (866) 260-7604, Monday through Friday, 9:00 AM – 5:00 PM ET. Reaching us directly is faster than a card dispute and does not require your bank's involvement.
What this guarantee covers. This policy covers our ability to produce a viable analysis for your ownership — not the outcome of your exit. Results depend on your resort, deed status, mortgage status, and applicable state law. Timeshare Information Center is a self-help information service. We do not perform closings, transfer title, negotiate on your behalf, or provide legal or tax advice.